Purpose
1.1 This policy aims to clarify ES-SERVICE's policies and commitments regarding reporting and protecting whistleblowers, and to provide detailed instructions on how to report fraud and other violations.
1.2 This policy applies to employees of ES-SERVICE and its subsidiaries (including ordinary employees, directors, supervisors, and senior management personnel), as well as to third parties (such as customers and suppliers) who have dealings with ES-SERVICE. As for the joint venture company, ES-SERVICE will encourage the board of directors of the joint venture company to adopt and comply with similar policies.
2. Reporting matters
Whistleblowers (including but not limited to employees or third parties) may report any fraudulent or other violations related to ES-SERVICE, including but not limited to the following:
2.1 Violation of ES-SERVICE's Code of Business Conduct, which outlines ES-SERVICE's principles of business ethics, conflict of interest, anti unfair competition, anti bribery, political donations, equal opportunities for employees, trade secrets, and privacy protection;
2.2 Violations in financial reporting or internal monitoring;
2.3 Criminal offenses, violations of other laws or regulatory provisions;
2.4 Soliciting or accepting bribes from customers or cooperative units by eating, taking, card taking, or demanding;
2.5 Embezzlement of company funds or misappropriation of company funds;
2.6 Fraudulent behavior towards clients seeking personal gain;
2.7 The act of leaking or selling company trade secrets;
2.8 Other fraudulent, illegal, or unethical behaviors.
3. Policy for protecting whistleblowers
3.1 Confidentiality of Reports: Except for disclosure in accordance with legal provisions or transfer of fraud cases to judicial departments for processing, ES-SERVICE will keep confidential all reported materials received; Strictly keep the identity information of the informant confidential, and only the informant administrator has the authority to access the reporting email and other channels for receiving reports.
3.2 Prevention of retaliation: ES-SERVICE ensures that whistleblowers who truthfully report under this policy are treated fairly, including protecting whistleblowers from unfair dismissal, persecution, or improper punishment. Serious measures will be taken against acts of retaliation against whistleblowers and witnesses.
4. Reporting methods
4.1 Report by letter
Address: 5th Floor, Building 39, Hengji Xuhui Center (South District), Lane 1088, Shenhong Road, Minhang District, Shanghai
Postal Code: 201106
Recipient: Received by Ever Sunshine Services Audit and Supervision Department
4.2 Telephone report: 4000807878 to key 3
4.3 Email Reporting
Email :jubao@ysservice.com.cn
4.4 If relevant personnel report fraud issues to the employee's immediate supervisor or department head, their supervisor or department head must transfer the reported issues to the Audit and Supervision Department.
(Reminder: For issues other than reported matters that require contact with ES-SERVICE, please feel free to inquire with ES-SERVICE's national service and supervision hotline: 4000807878, press button 1)
5. Investigation and Handling
5.1 The reported information will be carefully handled and recorded, including the source, time, content, investigation, and accountability of the report.
5.2 After receiving reports of violations and fraud, the Audit and Supervision Department conducts a preliminary review based on the information provided in the reports.
5.3 If the report is confirmed to be true through preliminary examination, the Audit and Supervision Department will carry out a systematic investigation. The investigation work includes but is not limited to checking relevant documents and interviewing relevant employees and suppliers. After the investigation is completed, an investigation report will be issued and reviewed by the head of the audit and supervision department.
5.4 For those suspected of violating the company's business code of conduct and other regulations after investigation, approval shall be obtained from the group president, and responsibility shall be pursued in accordance with the company's system, including dismissal, demotion and salary reduction, demerit, warning, and criticism.
If the company violates national laws, is suspected of corruption, bribery or other criminal offenses after investigation, it shall report to the public security organs in accordance with the law.
6. False reporting:
6.1 Whistleblowers must report truthfully. If the informant makes a false report, ES-SERVICE reserves the right to pursue legal responsibility in accordance with the law. Employees who make false reports have the right to be dismissed by the company.
6.2 Suggestions for reporting materials: provide the time, location, participants, main process of illegal and fraudulent behavior, and legal basis for the reported matter.